[BE-perm] Service Delivery Manager - Cloud oriented (HA-33930939)

Location: Brussels, Belgium    |  Remote Working Available
Salary: competitive
Job Type: Permanent
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Are you ready for new challenges in your career ? One of our clients, an organization in the financial sector, is currently looking for an experienced candidate as a :

Service Delivery Manager (Cloud)


Permanent & Inhouse position

Your job as Service Delivery Manager :

You will be part of an international company, located in 50+ countries, gathering more than 20,000 employees. Their working culture revolves around dedication, commitment, quality services and innovation. You will be working within the core infrastructure services department, gathering 130+ people from Europe, focusing on systems and virtualization. You will be working with internal customers in order to drive their digital transformation to a cloud based approach.

Here are some of your future responsibilities :

  • You will implement and handle the governance within the different organizations, the customers but also the providers of the company;
  • You will deliver a version of guidelines in order to support discussions;
  • You will work together with the production services teams and the business units to implement the guidelines and if need be, accompany build and run of the services to support them;
  • You will list the company's business processes and practices with a relation to production services;
  • You will be the escalation point for the customer. In case of a severe problem regarding Core Infrastructure Services, you will organize and coordinate the crisis management cell, lead the consistency of the action plan and priorities, and assure a quality communication with the customer;
  • You will warn the customers on Infrastructural risks, whatever their nature is. You will guarantee that an action plan is defined for each risk.

Required skills for this Service Delivery Manager role :

  • You have at least 5 years of experience as a Service Delivery Manager with a focus on infrastructure;
  • You have in-depth public cloud knowledge : AWS, Azure or RedHat;
  • You are service and solution oriented;
  • You have excellent organizational and communication skills and are autonomous;
  • You are willing to travel from time to time;
  • You are fluent in English (mandatory) and you ideally have a good level in French or Dutch.

Rewards & Benefits:

  • Annual gross salary depending on your experience
  • Permanent contract
  • Company car
  • 38.5 hours of working hours per week
  • Pension plan
  • Hospitality Insurance
  • Bonus based on financial results and KPI's
  • Gift vouchers
  • Eco checks
  • Trainings
Sthree Luxembourg is acting as an Employment Agency in relation to this vacancy.
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