Workstation Technician FR/NL (HA-33918481)

Location: Leuven, Flanders, Belgium
Salary: na
Job Type: Contract
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For a client in Leuven , I'm looking for Several Workstation Engineer

Are you passionate about technical support and customer orientation who wants to invest in learning new technologies to join its internal teams ?

You will perform analytical, technical and administrative work in the planning and installation of new and existing personal computer systems. (IMACD: Install, Move, Add, Change & Deploy).

Your main responsibilities are to:

  • Install and configure new hardware
  • You travel to the site of the customer and/or the internal user to ensure the maintenance of the equipment
  • Accompany users in the use of equipment and software
  • Intervene within the framework of ITIL processes: incident, problem, change & configuration management
  • Intervene in the 2nd line on incidents not resolved by the Service Desk, relating to workstations and their peripherals
  • Write the necessary documentation and processes
  • Guarantee the good administrative management related to your interventions: entry of ICT problems and incidents, preparation of reports

Requirements

  • You have computer training or experience in a similar environment
  • Communication ability
  • Customer and solution orientation
  • Team player and teamwork
  • Stress and priority management - especially in the face of user requests
  • Autonomous and proactive

Good technical knowledge:

  • In ITC (network, software, infrastructure, etc.)
  • In office automation (word, excel, outlook)
  • In management of client windows systems (7.8.10) in an Active Directory corporate environment (DNS, DHCP, File Service, Print Service).
  • In windows server 2012 R2 and in support tool (HP Service Manager type) are an asset
  • Experience in handling customer requests
  • Flexibility - on-call role (7 days a week, 24 hours a day)
  • Good level in French and Dutch. Knowledge of English is an asset

Interested in this role? Feel free to apply by sending your resume, and I will be happy to contact you to discuss this opportunity.

Thank you and have a good day,

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