Operations Manager

Location: Diegem, Flemish Brabant, Belgium
Salary: £60000 - £85000 per annum + full package
Job Type: Permanent

[Operations Manager]

The company

Your future employer is a market specialist in system integration and managed services provider. They develop services and solutions for companies active in the health care, manufacturing, education and financial services sector. The company culture is very open, remains "feet on the ground" despite the international aspect and love "out of the box" thinkers. They need someone to support the Managed Services business in achieving its objectives.

Your job as an Operations Manager

You will be responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. Your primary objective is to ensure contracted Managed Services outcomes are delivered to the client. You will assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.

Responsibilities Include:

  • Service Level Management
  • Incident Management
  • Configuration Management
  • Knowledge Management
  • Architecture Management
  • Conformance Review
  • Customer service support
  • Relationship management

Required skills for this Operational Manager:

  • General qualification and knowledge in various technologies
  • ITIL certified
  • Technical certifications required to work as a part of the CoE
  • Knowledge and experience in Networking and Datacentre
  • Experience in team management / operational management (at least 5 people)
  • Experience in service delivery and continual service improvement
  • Languages : either Dutch / English or French / English (trilingual is a plus)
  • Ability to coach and mentor on a daily basis
  • Ability to set priorities

Rewards & Benefits

Package

USP

· 13th month

· 39h/week contract

· Permanent contract only

· Insurances :

o Health (DKV Premium)

o Pension

· Netto expenses

· Company Car

· Fuel card

· Intervention for internet @ home

· Homeworking (not structural)

· Phone subscription

· Career growth opportunities with excellent training support

· Attractive package

· Variety of projects

· Work for one of the market's leader