Client success manager (HA-33912541)

Location: Singapore    |  Remote Working Available
Salary: competitive
Sectors: Sales
Job Type: Contract
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Title - Client Success Manager
Contract duration - 12 months

RESPONSIBILITIES
* Develop a trusted advisor relationship with customer executive sponsors and help them translate their Workplace vision into execution
* Represent and convey the Workplace value proposition to audiences ranging from Sr. Executives to technical stakeholders, driving adoption, engagement and growth
* Build customer adoption and engagement by identifying opportunities for business transformation with Workplace, proactively address any issues, and delivering services via Workplace partners
* Partner with Growth Manager & XFN teams to drive exponential growth of Workplace in ANZ
* Ensure internal alignment on account strategy by partnering with Growth Managers, Partners and Solution Architects to engage in pre-sales motions as necessary, develop and execute on customer success plans and create the conditions for adoption and expansion
* Continually assess, document, and analyze customer progress toward stated goals and results
* engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
* Innovate with customers using technological innovations (e.g., bots)
* Help build the Workplace Community though thought leadership, events, and developing best practices
* Gather customer product feedback to shape product roadmap development
* Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
* Drive initiatives to help build and scale the Workplace team and practices


MINIMUM QUALIFICATIONS
* BA/BS degree required, MBA or other relevant advanced degree preferred
* 7+ years of account management, sales or implementation experience at a software/SaaS company
* 5+ years of business development, Account management or project management experience in APAC and ANZ
* Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
* Excellent organization, project management, time management, and communication skills
* Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
* Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
* Ability to lead cross function business and technical teams to provide to achieve measurable impact
* Proven ability to build and sell business cases to customer teams
* Strong understanding of business processes and their implementation into enterprise applications
* Willingness to 'roll up one's sleeves' and assist wherever needed
* Team player who will innovate to continue improving the way Workplace serves its customers


PREFERRED QUALIFICATIONS
* Strategy consulting
* Organizational change management, internal communication or HR practices

Singaporeans only

Huxley is a trading division of SThree Pte Limited

(Registration Number: 200720126E | SThree Pte Limited Licence Number 16S8216 | Huxley Licence Number 53132076J)

As per Ministry of Manpower (MoM) requirements, if you're suitable for any roles that we will be putting you forward for, we will need to request for your identification number. Please be assured that this will not be disclosed with our client or any other parties other than MoM.

Award winner of:

Recruitment Agency of the Year by Asia Recruitment Awards 2019 | Best Client Services by Asia Recruitment Awards 2017 | Best Overseas Operation by Global Recruiters 2017 | Highly Commended for Best Large Recruitment Business 2017 | Commended for Best In-House Training by Global Recruiters 2017

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