Solace Designing Lead/L3 Support
To manage, design and provide Level 3 support on Solace Middleware systems for all users globally, to respond to faults and to requests for change, inc. purchase and delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion.
Must have an intimate knowledge of Solace systems appliances and virtual routers. With the ability to configure, deploy, manage and monitor them.
Manage internal Change controls and incident management on ITIL standards.
Manage, plan, implement, and subsequently maintain efficient, cost effective, production systems (Infrastructure and Applications) and services to local businesses in line with the IT Technical Standards.
Applying knowledge of IT, Financial products and Best Market Practice to ensure that to achieve the best possible return for any investment made within the following arenas,
networks, market information systems, services and communications.
Capacity management for IT Infrastructure
Coordinating with other service providers to carry out planned activities
Ensure backup and contingency plans are adequate and reflect current requirement of business.
Responsible for Quality of Service and meet the terms and conditions as defined in the Service Level Agreement.
Review the Solace Middleware architecture changes periodically for better improvement in operations.
Ensuring the best practices and procedure to the industry's standards like ITIL.
Review and produce BAU operational procedures.
To conduct Solace Middleware throughput analysis, and capacity planning for the Bank Solace Middleware system
Manage vendor relationships and ensure service goals are met.
To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of the Bank Solace Middleware systems. To review & fine-tune the existing processes, guidelines, and procedures by comparing with the industry best practise.
To evaluate the technology solutions delivered by business and IS and develop the acceptance criteria and process for the operability and supportability of the solutions.
To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business, and ensure adherence with the Group's technical and security standards in all aspects of the team's activities.
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster
To assist in new implementations or upgrades to existing systems, including project management, project tracking and project status reporting.
To maintain an expert knowledge within the team of technology and industry trends in relation to business requirements, and the direction of the Group.
People and Talent
Coach and mentor off shore 24X7 Solace Middleware service operations centre staff.
Proactive in seeing regular assurance that areas of responsibility are performing to an acceptable risk
and control standard
Act quickly and decisively when any risk and control weakness become apparent and ensure they are
addressed within an appropriate timeframe and escalated through the relevant committees
Balance business performance delivery and cost management with risk and control matters to ensure
that it does not materially threaten the Group remaining within risk appetite
Ensure all material risks are identified, assessed, mitigated, monitored and reported in EORP (Enterprise
Operations Risk Platform)
Ensure all applicable externals laws and regulations and inte
Huxley, a trading division of SThree Pte Limited (Registration Number: 200720126E | SThree Pte Limited Licence Number 16S8216 | Huxley Licence Number 53132076J)
Award winner of:
International Recruitment Company of the Year by Recruitment International 2016
Best Client Services by Asia Recruitment Awards 2017
Best Overseas Operation by Global Recruiters 2017
Highly Commended for Best Large Recruitment Business 2017