Senior Network Support Engineer

Location: Downers Grove, Illinois, United States
Salary: US$90000 - US$120000 per annum + competitive
Job Type: Permanent
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This Chicago area IT services firm is looking for a talented Senior Network Support Engineer to help provide top-level support to their growing client base. This role is responsible for working directly with customers to solve and prevent incidents affecting service.

Within this position, your responsibilities include:

  • Assist customers experiencing irregular network events
  • Manage and prioritize alerts or incidents within a tracking and monitoring system
  • Work with third-party providers to resolve related issues
  • Respond to customer incidents via remote access tools
  • Occasional on-site or after-hours work may be necessary

The ideal candidate will have great communication and customer service skills. Some qualifications include:

  • Extensive experience designing, configuring, and troubleshooting routers/switches, firewalls, virtual tech, networks, etc.
  • Experience with VPN technologies.
  • Hands on work with Cisco technologies (Network, Nexus, Wireless, Virtualization, etc.)
  • CCNP or equivalent

If this position interests you, please apply as soon as possible.

If you know someone else who might be a great fit, feel free to share!

Sthree US is acting as an Employment Agency in relation to this vacancy.

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