Technical Support Specialist

Location: Naples, Florida, United States
Salary: Up to US$1 per annum + competitive
Sectors: Functional IT
Job Type: Permanent
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If you are looking to contribute and build your skills in an open and inclusive environment in Naples, Florida, working in a variety of sectors using specialized technology apply to this advert! Our client is focused on driving accountability and growth, while promoting an employee-friendly start-up company culture. The are a rapidly expanding Fin-tech company, and they are looking for talented people who thrive on challenges, with a passion for solving issues.

The job responsibilities include, but are not limited, to the following:

  • Contribute to product development by providing user feedback and findings from customer support.
  • Administer remote technical support to our customer and partner base promptly and effectively.
  • Troubleshoot reported issues and perform thorough research to effectively find a solution to the problem.
  • Perform installation and ETL configuration of the software during implementation.
  • Conduct user training sessions, as needed.

Required Skills/Qualifications/Experience

  • 5+ years Enterprise Accounting software implementation experience, preferably mid to enterprise accounting suites such as Oracle, NetSuite, Microsoft Dynamics.
  • Strong T-SQL skills (must be experienced at writing queries, triggers and views).
  • Must be experienced working with Microsoft servers (IIS and Microsoft SQL Server).
  • Related accounting expertise is required.
  • Ability to understand customer business problems and processes; translate the defined customer needs into concise and clear requirements; and formulate those requirements into software solutions.
Sthree US is acting as an Employment Agency in relation to this vacancy.
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