Senior IT Support Specialist
Excellent job opportunity for a Senior IT Support Specialist within the Insurance industry.
About the company
We have a great International client who is seeking an expert in IT Service Operations to join their team. If you have experience working in ITSM, this could be a great step for your career!
In this senior Technical Support position, you will have the opportunity to be a leader for change management and problem resolution to guarantee unparalleled IT service.
As the Senior IT Service Specialist, you will manage incidents and escalations, communicate effectively with the local and regional teams, and ensure quality service delivery. Your responsibilities will include:
- End-user incident management
- Managing technical support services
- Operational governance
- Documentation and process improvement
Rewards & Benefits
- Competitive salary package
- Great career opportunity in a leading organization
- Over 5 years of professional IT experience; experience within consulting is an asset
- Experience in service delivery within a global organization
- Advanced knowledge of IT Service Operations and IT transformation
- Excellent bilingual communication skills in Japanese and English
Are you our new Senior IT Service Specialist? Please kindly apply with your most updated resume.