Application Support Analyst

Location: New York Salary: competitive
Sector: Banking and Finance Type: Contract
An investment bank in NYC is seeking an application support analyst to support its Market Data team. The team provides 2nd and 3rd line support ensuring full availability of the market data environment for the Global Markets businesses. The engineer will play an active role in the day-to-day support activities, administration and delivering projects associated with the Electronic Markets environment.

The right candidate should have 2+ years of experience in providing application support to traders.


* Flexible to cover 7am to 6pm and beyond within an on-call rotation
* Adhere to policies regarding use of Service management (Incident/Request/Change) and project tracking tools, providing regular updates accordingly.
* Manage the Market Data Infrastructures for the North America region serving as an escalated level of support for South American sites
* Interface with Vendors and Internal Teams to ensure the environment conforms to standards and is built upon best industry practices
* Manage Business Continuity requirements dictated by the business by maintaining high reliability, availability and fault tolerance for the environment
* Perform triage on system alerts or incidents received from clients
* Develop a market data cost reporting framework and respond to ad-hoc report requests
* Proactive system performance monitoring including real-time monitoring
* Perform capacity planning and data feeds sizing to ensure the environment is scalable
* Maintain and develop documentation for support procedures, system operations and a knowledge base.
* Provide 2nd level support for front-end Market Data applications like TR EIKON, Bloomberg, etc on the trading floor
* Liaise with application developers and traders to design and deploy standard systems which meet the business goals and objectives


* Degree in Information Systems or related field
* 2+ years of experience with technologies in the financial services industry
* Working knowledge of the financial markets
* Hands-on experience with OS system administration, hardware and software troubleshooting
* Strong knowledge of all networking layers & firewall functionality (i.e. Multicast, sub-netting, routing, NAT)
* Working knowledge of Python, Java, shell scripting or similar programming experience
* Experience with MS Office tools and web presentation software
* Strong verbal, written and organizational skills

Sthree US is acting as an Employment Business in relation to this vacancy.