Group Service Delivery Manager

Location: Brussels, Belgium Salary: €4000 - €6000 per month + full
Sector: Functional IT Type: Permanent

For one of my partners specialised on the landscape lighting market, I am looking for a Service Delivery Manager to pursue 3 main tasks for the group :

  1. Ensure the follow up of the SLA with IT Partners and build a dashboard to follow operations
  2. Determine the procedures and the roll out of an internal Incident and Change Management tool
  3. Bring support to the IT Solution Team by following up the integration of solutions (AX, PLM, CRM, BI, BIZ and MES)

Everyday tasks:

  • Establish, improve and enforce the IT applications operations processes
  • Ensure that SLA's are reached
  • Establish, improve and enforce Applications Security policies, procedures and Tools
  • Facilitate interaction between Local Companies, Group IT Teams and Group IT Partners

Your profile:

  • +5 years of experience in IT Service Delivery Management
  • ITIL Certifications
  • Exp. in release management in MS Dynamics 365 Platform
  • Nice to have : exp. in AX Operations (or other ERP System)
  • Must have : Fluent English + one of the other national language
  • Soft skills
    • Flexibility
    • Analytic
    • Committed and engaged
    • Open for challenges

Job details

  • Start date : ASAP
  • Type of contract : Permanent
  • Hours /week: 40
  • Travels : Up to 20% of the time
  • Location: Brussels / Liège

Sthree Belgium is acting as an Employment Agency in relation to this vacancy.