A banking client in Hong Kong is currently looking for a Middle Office Client Service Analyst to be part of their team for a contractual basis.
The open role is part of IB Middle Office under Fixed Income business supporting Hong Kong Macro & Credit and Fixed Income Financing sales teams. As a Client Service Analyst you will work closely with the Salesperson focusing on the delivery of high quality service to a wide range of institutional and hedge fund clients.
- Process management of various client related functions such as KYC Refresh & Account Opening; Trade Confirmation and Affirmation handling; Fail management; Trade exceptions management; Repo trade processing; Client Queries management and MI reporting within specified timescales.
- Serves as point of contact for internal and external clients.
- Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various operational groups.
- Become subject matter experts, assist in system testing (UAT), process enhancement and automation projects, explore ways to improve processes, reduce risks, strengthen controls and increase customer satisfaction.
- Document and update operational procedures complied with internal guidelines and relevant regulatory requirement.
Skills & Qualifications:
- 2-3 years of experience in Fixed Income middle office operations.
- Excellent oral and written communication skills.
- The role holder will need to be fluent in English, Cantonese and Mandarin.
- Good Knowledge of Fixed Income Products.
- Flexibility and the ability to adapt to change in a dynamic environment
- Excellent organization, planning and time management skills and the ability to multitask.
- Strong analytical skills, problem solving skills and high level attention to details.
- Computer literate with good knowledge of Microsoft software, e.g. Word, Excel, PowerPoint etc
Location: Hong Kong
If you would like to know more information, please contact Danya Kumar
Registration No.: R1660502
Huxley, a trading division of SThree Pte Limited (Registration Number: 200720126E | SThree Pte Limited Licence Number 16S8216 | Huxley Licence Number 53132076J)
Award winner of:
International Recruitment Company of the Year by Recruitment International 2016
Best Client Services by Asia Recruitment Awards 2017
Best Overseas Operation by Global Recruiters 2017
Highly Commended for Best Large Recruitment Business 2017