Process Improvement

Location: Northampton, Northamptonshire Salary: £70000 - £85000 per annum + Benefits
Sector: Finance and Operations Type: Permanent

Leading Financial Services house are looking to hire a Head of Process Improvement for their operations and technology teams.

Key Accountabilities:

  • Directly lead a team of at least 2.
  • Develop the operational strategy working with stakeholders up to Managing Director Level.
  • Direct responsibility for identifying, gaining support for and delivering on transformation projects that improve customer, client and colleague experience whilst reducing cost.
  • Imbed a culture using Lean & Systems Thinking methodology that creates a sustainable model of improvement.
  • Lead on transformation of end to end customer journeys.

Key Requirements:

  • Process Improvement/Lean Six Sigma expertise.
  • Financial services experience preferred, candidates from other regulated environments are considered (especially manufacturing).
  • Systems Thinking/Lean qualification and practical experience
  • Proven track record of identifying and delivering on transformation programmes in a regulated environment
  • Knowledge of digital and cards would be preferred.

To find out more about Huxley, please visit

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales