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Software Support Expert

Location: Braine-l'Alleud, Walloon Brabant Salary: Negotiable
Sector: IT Type: Permanent

For an international Software company specialised in Pay TV solutions, I am looking for a Software support expert. You will be joining a fun and dynamic team of 4 people loving innovation. As expert on their in-house software, you will be mainly responsible for:

  • Considering customer satisfaction as an objective
  • Monitoring all installed services
  • Contributing to incident handling
  • Following and treating Service request and problem ticket
  • Creating and maintaining up-to-date technical documentation
  • Providing support team outsourced with training
  • Improving the product
  • Liaising with vendors and other IT personnel for problem resolution
  • Liaising with R&D and/or the product owner about problems ticket

Your profile

  • Fluent in French & English
  • Good knowledge of Linux system
  • Good knowledge of SQL
  • Familiar with ticketing tool
  • ITIL certification is a plus

Job details

  • Start date : ASAP
  • Type of contract : Permanent
  • Location: Braine-L'Alleud

Could you please let me know if you would be interested by this kind of project ? Please, do not hesitate to share this opportunity with your friends or former colleagues and to share their contact details should they be interested.